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Monday, November 10, 2014

Know More On Call Center Vendor Resources - Product and Service Offerings

The following is a guide to a number of selected vendors of call center products and services. The list provides vendor name, Website or telephone number, and a brief description of the products or services offered. It is not a complete or definitive list of vendors, but it does represent an extensive cross section of proven vendor products and services. The list was current at time of publication; however, the nature of the call center environment is dynamic and changes rapidly. There will always be new vendors in the market.
The products and services provided by these vendor organizations include call center communications systems, CTI, ACD products, outsourcing services, as well as workforce measurements systems, consulting services, and a variety of PBX systems designed for call center operations.

Accelerated Payment Systems www.ncms.com Automated check-debiting system for call center transaction processing
ACI Telecentrics (612)928-4700 Call center outsourcing for telephone-based sales and marketing services, primarily to publishing, financial, insurance and telecommunications service industries
Active Voice www.activevoice.com Repartee voice processing and unified messaging applications
Aculab www.aculab.com Computer telephony hardware, particularly boards
Acuvoice www.acuvoice.com Speech synthesis system and text-to-speech system
Adante www.adante.com ACD e-mail
Adaptiv Software Corporation www.adaptiv.com Workforce management software
Adaptive Innovations www.adaptiveinno.com Software that converts statistics and data normally sent to a CSR via a LCD reader board to a desktop monitor for blind CSRs
Aditi Corporation www.aditi.com Software for transacting customer service over the Internet
Advanced Access www.advaccess.com Electronic commerce, call center, and fulfillment solutions
Advanced Recognition Technology www.artcomp.com Voice recognition software
Advantage kbs www.akbs.com Problem resolution software and customer support applications
Aegis Communications Group (214) 361-9870 Outsourced telecommunications-based marketing, customer service, and call center management services
Affinitec Call Center Systems/AAC www.aaccorp.com Call center management software, reader board drivers, and call accounting systems
Ahern Communications www.aherncorp.com Headset distributor
Alert Communications www.alertcom.com Service bureau and outsourcer of call center services
Alltel www.alltel.com Call center solution including consulting, implementation, and dedicated or shared outsourcing
Alpha Technologies (800) 322-5742 Power protection, CFR Series UPS, and ALCI industrial line conditioners
AltiGen Communications www.altigen.com Computer telephony and Internet solutions for small to mid-sized businesses
Amcom Software www.amcomsoft.com A suite of call center applications including auto-attendant, voice response, and various messaging features
Amend Group www.amend.com Site selection assistance as well as commercial real estate services for call centers
American Power Conversion www.apcc.com UPS, power protection, and surge protectors
American Productivity & Quality Center www.aqpc.org Benchmarking and other research related to call centers
Ameritech www.ameritech.com Turnkey, end-to-end, call center systems
Amtelco www.amtelcom.com Call center systems with modular ACD functions, directory systems, departmental registry, and e-mail
Analogic www.analogic.com Speech recognition and text-to-speech systems
AnswerSoft www.answersoft.com Telephony automation software
Apex Voice Communications www.apexvoice.com High-density, scalable systems for call centers
Applied Innovation Management www.aim-helpdesk.com Web-based software for managing external product support
Apropos Technology www.apropos.com Integrated suite of switch-independent call center applications
Ariel Corporation www.ariel.com Design, manufacture, and marketing of DSP-based data communications hardware and software products
Aspect Telecommunications www.aspect./com ACD voice processing system and software for linkage between applications
Artisoft www.artisoft.com Telephony systems with call center features
Astea www.astea.com Field service and internal help desk environment
Atio Corporation www.atio.com A modular call center solution
AT&T www.att.com/business/global Long-distance, toll-free, and call center consulting
AuBeta Telecom www.aubeta.com An out-of-the-box family of call center systems
Aurora Systems www.fastcall.com Computer telephony software (middleware)
Aurum Software www.aurum.com Integrated applications for field sales, channel sales, telesales, telemarketing, corporate marketing, and customer service
Automatic Answer www.taa.com Automated attendants and voice processing systems based on industry-standard PC platforms
AVT www.avtc.com Open systems based on advanced computer telephony products
Balisoft www.balisoft.com A Web/call center integration suite with collaborative tools
Banksoft www.banksoft.net Small call center system that provides call processing and backend data processing
Bard Technologies www.bardtech.com ACD simulator system for call centers
Barnhill Associates www.barnhill.com Systems integrators and consultants on process reengineering
BCS Technologies www.bestechnoliges.com PBX/ACD for small call centers
Bell Contact Centre Solutions Contact center consulting, organization, and training
Bigby, Havis & Associates www.bigby.com/callcenters.htm Human resource consulting for call centers
Blue Pumpkin Software www.blue.pumpkin.com Workforce management software
Bogen Communications (201) 934-8500 Messages on hold, digital announcers, voice loggers, and recorder
Boston Communications Group www.bgci.net Call center outsourcing services
Brady Group www.thebradygroup.com Planning, design, and implementation of customer service strategies, work processes, and technologies
Bramic Creative Business Products (905) 649-2734 Ergonomic furniture for call centers
Brigade Solutions www.brigadesolutions.com Internet customer support outsourcing
Brightware www.brightware.com Web-based customer interaction systems
Bristol Group www.bg.com Large-scale faxing systems
Brite Voice Systems www.brite.com Voice processing and IVR systems that integrate voice, fax, CTI, and Internet capabilities
Broadbase Information Systems www.broadbase.com Enterprise performance management systems
Brooktrout Technology www.brooktrout.com Fax, voice, and telephony products, mainly at the component level
Buffalo International www.opencti.com Object telephony server, a high-performance, flexible telephony platform
Business Telecom Products www.btpi.com Professional-quality headsets
CACI Products Company www.caciasl.com Call center tool to set up a model of staffing and volume
Call Center Network Group www.ccng.com Membership organization for call center professionals
Call Center Solutions www.callcenters.com Predictive dialers and call-blending equipment
Call Center Technology www.callcentertechnology.com Supervisor and call center knowledge management tool
Call Center University www.callcenteru.com Professional organization that promotes certification programs and call center management standards
Call Interactive www.callit.com IVR and call center outsourcing
Call One www.call-1.com Headset and conferencing equipment distribution
Callscan Australia www.callscan.com.au Call center products and services for the Australian and New Zealand markets
Calonge & Associates www.ca.script.com Scripting and script consulting for business-to-business and business-to-consumer marketing campaigns
Carnegie Group www.cgi.com Consulting, application development, and systems integration for call centers
Cascade Technologies www.cascadetechnologies.com Software for employee benefits and human resources
CCI-Hansen Limited www.hancorp.com.au Workforce management systems
CCS TrexCom www.ccstrexcom.com Hardware and software platforms for IVR
CCT Group www.cctgroup.com Call center support tools and full-service call center consulting
CellIT www.cellit.com Call center system with blended multimedia support, inbound (ACD), outbound predictive dialing, IVR call logging, messaging, and unified SQL reporting
CenterCore www.centercore.com Cubicles and agent workstations
CenterForce Technologies www.cforcetech.com/ Call center optimization system for outbound campaigns
Centerpoint Technologies www.ctrpoint.com Computer telephony systems
Centigram www.centigram.com Voice processing equipment
Century Telecommunications www.cticallcenter.com Call center outsourcer
Chordiant Software www.chordiant.com Software for managing customer data, including transaction data, customer histories, and business processes
Cicat Networks www.cicat.com ISDN specialists
Cincom Systems www.cincom.com CTI-enabled call center application
Cintech www.cintech-cti.com ACD for small and mid-size call centers
Cisco Systems www.cisco.com Networking products and systems
ClearVox Communications www.clearvox.com Hands-free headsets for PCs, cordless phones, the Internet, and other applications
Clientele Software www.clientele.com Customer service software
Com2001 Technologies www.com2001.com Provider of a telephone system service and a range of communication services
CoMatrix (800) 888-7822 Supplier of used telecom equipment
Comdial www.comdial.com LAN-based ACD software product
Comdisco Disaster Recovery www.comdisco.com Disaster recovery and service assurance programs
CommercePath www.commercepath.com EDI to fax system
Commetrex www.commetrex.com Computer telephony boards
CommuniTech www.communitech.com Distributor of headsets
ComputerTalk Technology www.icescape.com Server-based ACD with digital switching and built-in CTI
Comverse Information Systems www.cominfosys.com Digital recorders, voice loggers, and monitoring systems
Contact Dynamics www.contactdynamics.com Software and services for interactive Internet communications
Convergys Corporation www.convergys.com Conversational voice technologies
ConServIT www.cvtc.com Inbound service bureau
Copia International www.copia.com Business fax/voice software
CoreSoft Technologies www.coresoft.com Multifunction telephony equipment
Cortelco www.cortelco.com Switching systems, ISDN equipment, and software
CosmoCom www.cosmocom.com Integrated multimedia customer service for Internet and telephone callers
Crystal Group www.crystalpc.com Fault-resilient computer systems
CSI-Data Collection Resources www.csiworld.com/dcr Automated voice and data products for call centers
CT Solutions www.solutions4ct.com Computer telephony VAR equipment for a variety of manufacturers
CTL www.ctline.com Voice processing system for the low end of the market
Dakotah Direct www.dakotahdirect.com Outsourcing call center service bureau
Daktronics www.daktronics.com Multiline readerboards with custom and standard interfaces
Data Processing Resources Corporation www.dprc.com Applications and technologies for call centers, network, and telecommunication organizations
Datapoint www.datapoint.com/ Computer-based communications solutions, including client-server, video communications, and integrated telephony applications
Davox www.davox.com Predictive dialers as well as a CTI/blend system
Dialogic www.dialogic.com Voice cards, SCSA hardware, fax boards, and CTI software
Digisoft Computers www.digisoft.com Call center software for PC-based networks
Digital Software International www.digisoftware.com Scripts for use by CSRs in outbound or inbound call centers
Digital Techniques www.digitaltechniques.com Design and manufacture of telephony products for the call centers
Distributed Bits www.dbits.com E-mail tracker and response automator for call centers
DP Solutions www.dpsol.com Help desk and customer support software
Drextec www.drextec.com PC-LAN-based open predictive dial and telemarketing software system for centers of 12 to 144 agents
DSP Group www.dspg.com Speech compression technology
Dytel www.dytel.com Automated attendants
E-Speech Corporation www.espeech.com Speech recognition
E-Voice Communications www.evoicecomm.com Voice mail systems that incorporate unified messaging technology
Easyphone SA www.easyphone.com Call center management software
EasyRun www.easyrun.com Desktop computer telephony systems
Edify www.edify.com IVR and workflow software
EFusion www.efusion.com A platform for application creation using combined voice and data networks
eGain Communications www.egain.com Customer service solutions for electronic commerce
EIS International www.eisi.com Predictive dialers, outbound, and integrated inbound/outbound applications for call centers
Energy Enterprises www.energyenterprises.com Call center training and consulting services
Enterprise Integration Group www.eiginc.com Services geared to CTI
Entertainment Technology 416-598-2223 Call center display board system
Envision Telephony www.envisiontelephony.com Monitoring and quality assurance software for call centers
Envox www.envox.com Script editor for developing multimedia call center applications
Epigraphx www.epigraphx.com Fax on demand and Internet-enabled fax/ Web combos
eShare Technologies www.eshare.com Web-based customer service and support
Estech (972) 422-9700 Telephone/voice mail product
Evolving Systems www.evolving.com Operational support systems for IP
Exacom www.exacomusa.com Automated messaging system
Executone Information Systems www.executone.com Integrated digital system platform, ACDs, and predictive dialers
Expert Systems www.easey.com IVR development product
Eyretel www.eyretel.com Quality monitoring and multimedia recording systems
FaceTime Communications www.facetime.net Internet/call center systems
Far Systems www.farsystems.com Interactive voice response application generation software and systems
FaxNet www.faxnet.com Enhanced fax services
FaxSav www.faxsav.com Internet fax systems
FaxStar (800) 327-9859 Enterprisewide fax server systems
Figment Technologies www.unimessage.com Unified messaging product
Flashpoint Solutions www.flashpointsolutions.com Custom and generic music and messages on-hold CDs and service
Franklin Telecom www.ftel.com Systems for voice over Internet communications
Fujitsu Business Communication Systems www.fbes.fujitsu.com A variety of call center tools-core switches, CTI links, and specific applications and services
Funk Software www.funk.com Remote control technology that incorporates screen monitoring and screen record and playback
Fuseworks www.fuseworks.com A live Internet marketing solution
GBH Distributing www.gbhinc.com Headsets for a variety of applications, including call centers
Genesys Telecommunications www.genesyslab.com Combined inbound/ outbound call processor
GM Productions www.gmpvoices.com Professional recording of voice prompts and other kinds of announcements
GN Netcom www.gnnetcom.com Wireless and corded headsets
Graybar www.graybar.com Distributor of telecom and call center products
Hammer Technologies www.hammer.com Testing for call center telecommunications systems, CTI, and voice over IP applications
Harris www.harris.com Switching systems and PBX
Hello Direct www.hello-direct.com Catalog distributor of headsets and other consumer telephony devices
HTL Telemanagement www.htlt.com Calculator for simulating call center conditions
IBM/Early Cloud www.earlycloud.com Distributed software for large-scale call center automation that allows companies to automate customer contact applications
IEX www.iex.com Call center management and workforce management software
Inference www.inference.com Case-based problem resolution engine for help desks
Infinet www.infinet1.com LANS and WANS, CTI, remote office connectivity, network management
Infinite Technologies www.ihub.com E-mail, Internet, and remote access products
Info Group www.infogrp.com Telemanagement and call center information systems
Info Systems www.talkie.com Voice processing application generator
InfoActiv www.infoactiv.com Call center consulting and systems integration, computer telephony, interactive voice response, voice messaging, enterprise and operations management
Infobase Services Inc. (ISI) www.ctiguys.com CTI systems, CTI-Link integration systems, monitoring and routing systems, systems integration services
Information Gateways (703-760-0000) Switchless call center platforms that incorporate ACD, PBX, IVR, dialing, scripting, and campaign management functions
Information Management Associates (IMA) www.imaedge.com Enterprise customer interaction software for call centers
InfoServ USA www.infoservusa.com Specialist in the design of IVR systems and applications for vertical markets
Intecom www.intecom.com ACD and PBX functions on a single communications platform
IntegreTel www.integretel.com Billing and collection services for the telephone industry and call center outsourcing
Intek Information www.intekinfo.com High-end outsourcing services and technology consulting
Intellisystems www.intellisystems.com Interactive expert system that provides self-support on the phone and on the Web
Interactive Communication Systems www.icstelephony.com Customer services for computer telephony deployment
Interactive Digital www.easytalksoftware.com Add-on software for reducing call duration on interactive voice response systems
Interactive Intelligence www.inter-intelli.com Computer telephony product for enterprises and call centers
Interactive Quality Services www.iq.services.com Quality assurance consulting and testing services
Interalia Communications www.interalia-inc.com Announcement and messaging systems
Interfax www.interfax.uk.com International network services via the Internet
Interior Concepts www.interiorconcepts.com Furniture systems for call centers
Interprise www.ntrpriz.com Architectural interior design for call center design and development
InterVoice www.intervoice.com Advanced call and business process automation systems
ISC Consultants www.isc.com Call center consulting and optimization
Jabra www.jabra.com Headsets for call centers
Kaset International www.kaset.com Customer service training programs
Key Voice Technologies www.keyvoice.com Small office and corporate voice systems
KnowDev www.knowdev.com Systems for agent training and evaluation
Knowlix www.knowlix.com Knowledge tools for seamless integration into existing internal help desks and customer support centers
KSBA Architects www.ksba.com Architecture, planning, interior design, and project management of call centers
Lernout & Hauspie www.lhs.com Speech recognition, text-to-speech, speech-to-text systems
Line 4 www.line-4.com CTI middleware software
Linkon www.linkon.com A variety of call center products, including voice boards that support a wide range of advanced voice processing applications
Locus Dialogue www.locus.ca Speech recognition systems
Lucent Technologies www.lucent.com ACDs, voice processing system, and other devices
MarkeTel Systems www.predictivedialers.com Predictive dialing systems
MasterMind Technologies www.mastermindtechnologies.com Telephony application development platform
MasterX Corporation www.masterx.com Tool suites that facilitate the real-time transport of data
MATRAnet www.matranet.com Internet software for e-commerce applications
Maxxar www.maxxar.com Platform for running call center and computer telephony applications
MCI Call Center Solutions www.mci.com A full spectrum of services for the call center industry
MCK Communications www.mck.com Remote voice systems
MediaPhonics www.mediaphonics.com Hardware, firmware, software, and CTI architectures and products
Mediasoft Telecom www.mediasoft.com Computer telephony and Web systems as a strategic technology partner to OEM
Melita International www.melita.com Predictive dialing systems
Mercom www.mercom.com Audiolog voice logging server system
Merlin Systems Oy www.merlin.fi/ Value-added services for call centers including PBXs, Lan PBXs, and VoIP services
Metasound www.metasound.com/ Messaging on hold systems
Micro Computer Systems www.mesdallas.com A product to route inbound e-mail to reps in support environments
MicroAutomation www.microaut.com Call management software
Microlog www.mlog.com IVR systems for UNIX and DOS
Mitel www.mitel.com PBXs to manage ACD groups for small call centers
Molloy Group www.molloy.com Enterprise knowledge management software solution for customer support
Multi-Channel Systems www.mesmk8.com PC-based predictive dialers
Mustang Software www.mustang.com E-mail management solutions
N-Soft www.n-softna.com A family of CTI modules and a CTI development environment
National TechTeam www.techteam.com Computer and customer service solutions
Natural Microsystems www.nmss.com Major supplier of voice boards and voice processing platforms
Netaccess www.netacc.com ISDN and modem technology
NetDialog www.netdialog.com Web-based customer interaction front end for call centers
NetManage www.netmanage.com Visual connectivity solutions
NetPhone www.netphone.com CTI servers, boards, and applications for NT
Netphonic www.netphonic.com Call voice browser to integrate the Internet with an IVR system
Netrics.com www.netrics.com Analyzes and measures Website traffic and log analysis software for Web servers
Network Associates www.nai.com Software for help desk, data security
Neuron Data www.elements.com Call center automation systems
NewMetrics Corporation www.newmetrics.com Workforce management solutions
NexCen Technologies www.nexcen.net Customer care products to integrate billing, network management, trouble ticketing, and order management systems
NICE Systems www.nice.com Digital call-logging system to integrate with all major switches and CTI servers
Noble Systems www.noblesys.com Customized call center automation with inbound, predictive dialing, and blended call management
Norrell Corporation www.norrell.com Call center outsourcing services
Nortel www.nortel.com Switches, ACDs, software, fiber cable
North Highland Company www.north-highland.com Management and technology consulting including call center consulting services
Nuance Communications www.nuance.com Speech recognition system
Nuera www.nuera.com Digital circuit multiplication equipment
Octane Software www.octanesoftware.com Internet/call center front-end products
Omtool www.omtool.com Internet/intranet fax server system
OnQueue Call Center Consulting (215) 491-4636 Workforce management services
Ontario Systems www.ontario.com PC-based predictive dialers
Oracle www.oracle.com Database software
Outreach Technologies www.outreachtech.com Conferencing technology
Ovum www.ovum.com Consulting and market research
Paknetx www.paknetx.com Internet-based ACD systems
Panamax www.panamax.com Surge protectors and power-related systems for protecting phone systems, networks, and PCs
Para Systems www.minuteman.com Power protection devices
Parity Software Development www.Parity.com Software tools and hardware components for developing computer telephony applications
PaylinX Corporation www.paylinx.com Real-time credit card authorization software for call centers, IVR, Internet, and POS applications
Pegasystems www.pegasystems.com Customer interaction solutions
Perimeter Technology www.perimetertechnology.com Centrex and SL-1 ACD product
Periphonics www.peri.com Voice processing
Phonetic Systems www.phoneticsystems.com Speech-enabled, telephony-based directory search solutions
Picazo Communications www.picazo.com PC-based phone system that includes ACD
Pipkins www.pipkins.com Call center management software, workforce management
Plantronics www.plantronics.com Headsets
Platinum Software Corporation www.clientele.com Developer of client/ server enterprise resource planning software
Portage Communications www.portagecommunications.com Call center designer, Windows-based software tools
PrairieFyre Software www.prairiefyre.com ACD management information system
Prestige International www.prestigein.com Multilingual and international call center company
PRIMA www.prima.ca System integration professional services for the IVR and CTI markets
Primus www.primus.com Problem resolution and knowledge management software
Priority Fulfillment Service (888) 330-5504 Inbound telemarketing, order entry and fulfillment, credit card authorization, customized reporting, and outbound telemarketing service offerings
ProAmerica www.proam.com Service call management help desk software
Product Line (800) 343-4717 Live-agent inbound and outbound call handing and help desk services
Professional Help Desk (PHD) www.phd.com Help desk software
Promodel Corporation www.promodel.com Simulation product and systems
Pronexus www.pronexus.com Fax server and interactive voice application generator
PTT Telecom Netherlands US (212) 246-2130 National telecom carrier of the Netherlands
PureSpeech www.speech.com Speech recognition product suite
Q.Sys www.qsys.com Telephony servers
Qronus Interactive www.qronus.com Testing systems for CTI products
Quality Call Solutions www.quality.com Turnkey system integrator of IVR and CTI for call centers
Quintus Corporation www.quintus.com Broad-based suite of front-end software for call centers
Racal Recorders www.racalrecord.com Voice loggers, with up to 96 channel capacity
Remedy www.remedy.com Help desk and customer service software
Response Interactive www.responseinc.com Software to provide a live link between visitors to a Website and call center CSRs
RightFax www.rightfax.com Enterprise fax servers
Rockwell www.ec.rockwell.com Integrated call center platform technologies, including ACD, CTI, and information management tools
ScheduleSoft Corporation www.schedulesoft.com Scalable personnel scheduling solutions
Sento Corporation www.sento.com Phoneless phone centers, all IP-based
ServiceWare www.serviceware.com Software for knowledge management
Shark Multimedia www.sharkrmm.com Voice messaging and data/fax communications systems
Siebel Systems www.siebel.com SFA and enterprisewide customer management systems
Siemens www.siemenscom.com Switches; large, high-end ACDs; software for call routing
Silknet Software www.silknet.com Internet-based customer service application
Sitel Corporation www.sitel.com Outsourced telephone-based customer service and sales
Skywave www.skywave.net IP telephony gateway for service providers
Softbase Systems www.netlert.com Nonintrusive desktop messaging system for intranets
Soundlogic www.soundlogic.net Help desk systems
Spanlink www.spanlink.com Internet call center products and services
Specialized Resources www.sritelecom.com Telecom consulting, systems integration, and systems maintenance
Spectrum Corp. www.specorp.com Wallboards used to communicate ACD information to agents in a call center
SpeechSoft www.speechsoft.com IVR and application generation systems
SpeechWorks www.speechworks.com Interactive speech systems for automating telephone transactions
Sprint www.spring.com Long-distance and consulting services for call centers
SPS Payment Systems www.spspay.com Call center outsourcing services
Square D EPE Technologies (714) 557-1636 Power protection systems
StarVox www.starvox.com A business-to-business VoIP system for enterprisewide deployment
StepUp Software www.stepupsoftware.com Simple help desk for small centers
Steve Sibulsky Productions www.onhold6.com Message-on-hold production services
Sungard Data Systems www.sungard.com Disaster recovery and service assurance programs
Swisscom www.swisscom-na.com Swiss national telecom carrier
Symon Communications www.symon.com Readerboards and middleware for call center client/server applications
Syntellect www.syntellect.com Voice processing, IVR, predictive dialing, and Web-related call center products
Systems Modeling www.sm.com Simulation tool for modeling call center performance
Sytel Limited www.sytelco.com Predictive dialers, high-speed campaign simulation, and workforce management tools
TAB Products www.tabproducts.com Call center facilities and design systems
Tandem Computers www.tandem.com High-reliability servers and platforms for call center applications
TargetVision www.targetvision.com Employee communication systems (readerboards), services and software
Taske Technology www.taske.com Call center management software for telephone systems
TCS Management Group www.tcsmgmt.com Workforce management systems
Technology Solutions Company www.techsol.com Consulting and systems integration
Teknekron Infoswitch www.teknekron.com Call center software for job applicant screening and agent monitoring and evaluation
Tekno Industries (708) 766-6960 Call center network management systems
Tekton www.tekton.com Digital voice logging systems for recording and archiving telephone transactions
Telecorp Products www.telecorpproducts.com ACD management system with readerboard
Telegenisys www.telegenisys.com Call processing systems that include CTI applications, predictive dialing, and IVR
Telegra Corp. www.telegra.com Fax test equipment to analyze Internet fax, fax servers, and networks
Tele-Serve Call Center www.tele-serve-1.com Call center applications, answering services, telemarketing, and other telemessaging functions
TCT House www.tctc.co.uk Consultancy, training, recruitment, and performance auditing
Telephonetics www.telephonetics.com Algorithms for music and message-on-hold service, and audio production and programming
Telequest Teleservices www.telequest.com Inbound and outbound telemarketing and teleservices
Telespectrum Worldwide www.telespectrum.com Inbound and outbound telemarketing, customer service, interactive voice response, customer care consulting, call center management, training, and consulting services
Telesynergy Research (USA) www.telesynergy.com PBX/voice/fax boards, application generator, and CT solutions for small to medium-sized business
Teloquent www.teloquent.com Distributed call center (DCC), ISDN-based remote agent ACD
Teltone Corporation www.officelink2000.com Telecom/call center products, including telecommuting and agent-at-home systems
Telus Marketing Services www.tms.telus.com Call center services to businesses, specializing in inbound and outbound sales and customer service marketing programs
Teubner & Associates www.teubner.com Advanced fax processing systems
Texas Digital Systems www.txdigital.com Visual message alert system (readerboard)
TMSI www.tsb.ca CTI suite for call center applications
TNG TeleSales and Service www.worldshowcase.com Outbound and inbound telephone and Web-based marketing services
Tripp Lite www.tripplite.com Power protection products, including UPS systems, surge suppressors, line conditioners, power inverters, and network management accessories
Trivida Corporation www.trivida.com Data mining products
Trustech www.truster.com Voice analysis software with call center monitoring applications
TSB International www.tsb.ca PBX data and networking products, including CTI middleware, call accounting and service bureau systems, and PBX data and network management
Unica Technologies www.unica-usa.com Services and software for customer management in and through call centers
Uniden (817) 858-3300 Products that interface with PBX and desk set telephones to provide wireless headsets
Unimax Systems www.unimax.com Database and "information control" systems for PBXs and voice mail systems
Unitrac Software www.unitrac.com Software applications including customer service, inbound/outbound telemarketing, campaigns, mass mail management, salesforce automation, and fulfillment processing
Utopia Technology Partners www.utosoft.com Help desk software
V*Channel www.vchannel.com Interactive voice and fax servers
Vantive www.vantive.com Help desk software
Venturian Software www.venturian.com IVR and call center integration systems
Viking Electronics www.vikingelectronics.com Fax/data switches, auto attendants, digital announcers, toll restrictors, auto dialers
VIP Calling www.vipcalling.com Wholesale international telecom servers over the Internet
VIPswitch www.VIPswitch.com High-performance Ethernet/intranet switches and communications platforms
Visionyze.com www.visionyze.com Packaged analytical application solution software for customer service centers
Visual Electronics www.digital-fax.com Readerboard systems
Vitrix www.vitrix.com Time and attendance software for call centers
VocalTec Communications www.vocaltec.com IP telephony systems and gateways
Vodavi www.vodavi.com Key telephone systems, Web-based unified messaging, ACD, CTI, Internet telephony, voice processing, and IVR
Voice Control Systems www.voicecontrol.com Speech recognition tool kit and call control/CTI/IVR systems for call centers
Voice Print International (VPI) www.voiceprintonline.com Digital multimedia voice data recording and storage
Voice Processing Corporation www.vpro.com Speech recognition
Voice Technologies Group www.vtg.com PBX integration products, unified messaging, and other CTI systems
Voiceware Systems www.voiceware.net Call processing systems integrator
Voysys www.voysys.com Computer telephony products for small centers, especially IVR
VXI www.vxicorp.com Headsets and microphones for CTI applications
WebDialogs www.webdialogs.com/ Internet-initiated telephony, IP telephony, chat, computer-to-computer collaboration
WebLine Communications www.webline.com A Web-based call center adjunct that combines telephone connectivity with the Web
Witness Systems www.witsys.com Develops and supplies client/server quality monitoring software for call centers
Wygant Scientific www.wygant.com Voice processing applications
Xircom www.xircom.com Networking products
XL Associates www.xla.com Call center consulting services
xPect Technologies www.xpecttech.com Processes and systems to maximize performance
Xtend www.xtend.com Develops PC-based CTI and telemanagement systems
Ziehl Associates www.ziehl.com Headsets and other small-scale telecom equipment

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