The following is a guide to a number of selected vendors of call
center products and services. The list provides vendor name, Website or
telephone number, and a brief description of the products or services offered.
It is not a complete or definitive list of vendors, but it does represent an
extensive cross section of proven vendor products and services. The list was
current at time of publication; however, the nature of the call center
environment is dynamic and changes rapidly. There will always be new vendors in
the market.
The products and services provided by these vendor organizations
include call center communications systems, CTI, ACD products, outsourcing
services, as well as workforce measurements systems, consulting services, and a
variety of PBX systems designed for call center operations.
Accelerated Payment Systems www.ncms.com Automated check-debiting
system for call center transaction processing
ACI Telecentrics (612)928-4700 Call center
outsourcing for telephone-based sales and marketing services, primarily to
publishing, financial, insurance and telecommunications service industries
Active Voice www.activevoice.com Repartee
voice processing and unified messaging applications
Aculab www.aculab.com Computer telephony hardware, particularly
boards
Acuvoice www.acuvoice.com Speech synthesis
system and text-to-speech system
Adante www.adante.com ACD e-mail
Adaptiv Software Corporation www.adaptiv.com Workforce
management software
Adaptive Innovations www.adaptiveinno.com Software
that converts statistics and data normally sent to a CSR via a LCD reader board
to a desktop monitor for blind CSRs
Aditi Corporation www.aditi.com Software for
transacting customer service over the Internet
Advanced Access www.advaccess.com Electronic
commerce, call center, and fulfillment solutions
Advanced Recognition Technology www.artcomp.com Voice recognition
software
Advantage kbs www.akbs.com Problem resolution
software and customer support applications
Aegis Communications Group (214) 361-9870
Outsourced telecommunications-based marketing, customer service, and call center
management services
Affinitec Call Center Systems/AAC www.aaccorp.com Call center
management software, reader board drivers, and call accounting systems
Ahern Communications www.aherncorp.com Headset
distributor
Alert Communications www.alertcom.com Service bureau
and outsourcer of call center services
Alltel www.alltel.com Call center solution including consulting,
implementation, and dedicated or shared outsourcing
Alpha Technologies (800) 322-5742 Power
protection, CFR Series UPS, and ALCI industrial line conditioners
AltiGen Communications www.altigen.com Computer telephony
and Internet solutions for small to mid-sized businesses
Amcom Software www.amcomsoft.com A suite of
call center applications including auto-attendant, voice response, and various
messaging features
Amend Group www.amend.com Site selection
assistance as well as commercial real estate services for call centers
American Power Conversion www.apcc.com UPS, power protection,
and surge protectors
American Productivity & Quality Center www.aqpc.org Benchmarking
and other research related to call centers
Ameritech www.ameritech.com Turnkey,
end-to-end, call center systems
Amtelco www.amtelcom.com Call center
systems with modular ACD functions, directory systems, departmental registry,
and e-mail
Analogic www.analogic.com Speech
recognition and text-to-speech systems
AnswerSoft www.answersoft.com Telephony
automation software
Apex Voice Communications www.apexvoice.com High-density,
scalable systems for call centers
Applied Innovation Management www.aim-helpdesk.com
Web-based software for managing external product support
Apropos Technology www.apropos.com Integrated suite
of switch-independent call center applications
Ariel Corporation www.ariel.com Design, manufacture,
and marketing of DSP-based data communications hardware and software
products
Aspect Telecommunications www.aspect./com ACD voice
processing system and software for linkage between applications
Artisoft www.artisoft.com Telephony
systems with call center features
Astea www.astea.com Field service and internal help desk
environment
Atio Corporation www.atio.com A modular call center
solution
AT&T www.att.com/business/global Long-distance, toll-free, and call
center consulting
AuBeta Telecom www.aubeta.com An out-of-the-box
family of call center systems
Aurora Systems www.fastcall.com Computer
telephony software (middleware)
Aurum Software www.aurum.com Integrated
applications for field sales, channel sales, telesales, telemarketing, corporate
marketing, and customer service
Automatic Answer www.taa.com Automated attendants and
voice processing systems based on industry-standard PC platforms
AVT www.avtc.com Open systems based on advanced computer telephony
products
Balisoft www.balisoft.com A Web/call
center integration suite with collaborative tools
Banksoft www.banksoft.net Small call
center system that provides call processing and backend data processing
Bard Technologies www.bardtech.com ACD simulator
system for call centers
Barnhill Associates www.barnhill.com Systems
integrators and consultants on process reengineering
BCS Technologies www.bestechnoliges.com
PBX/ACD for small call centers
Bell Contact Centre Solutions Contact center
consulting, organization, and training
Bigby, Havis & Associates www.bigby.com/callcenters.htm Human resource consulting for call
centers
Blue Pumpkin Software www.blue.pumpkin.com
Workforce management software
Bogen Communications (201) 934-8500 Messages on
hold, digital announcers, voice loggers, and recorder
Boston Communications Group www.bgci.net Call center outsourcing
services
Brady Group www.thebradygroup.com
Planning, design, and implementation of customer service strategies, work
processes, and technologies
Bramic Creative Business Products (905) 649-2734
Ergonomic furniture for call centers
Brigade Solutions www.brigadesolutions.com
Internet customer support outsourcing
Brightware www.brightware.com Web-based
customer interaction systems
Bristol Group www.bg.com Large-scale faxing
systems
Brite Voice Systems www.brite.com Voice processing and
IVR systems that integrate voice, fax, CTI, and Internet capabilities
Broadbase Information Systems www.broadbase.com Enterprise
performance management systems
Brooktrout Technology www.brooktrout.com Fax, voice,
and telephony products, mainly at the component level
Buffalo International www.opencti.com Object telephony
server, a high-performance, flexible telephony platform
Business Telecom Products www.btpi.com Professional-quality
headsets
CACI Products Company www.caciasl.com Call center tool
to set up a model of staffing and volume
Call Center Network Group www.ccng.com Membership organization
for call center professionals
Call Center Solutions www.callcenters.com Predictive
dialers and call-blending equipment
Call Center Technology www.callcentertechnology.com Supervisor and call center
knowledge management tool
Call Center University www.callcenteru.com
Professional organization that promotes certification programs and call center
management standards
Call Interactive www.callit.com IVR and call center
outsourcing
Call One www.call-1.com Headset and
conferencing equipment distribution
Callscan Australia www.callscan.com.au Call
center products and services for the Australian and New Zealand markets
Calonge & Associates www.ca.script.com Scripting and
script consulting for business-to-business and business-to-consumer marketing
campaigns
Carnegie Group www.cgi.com Consulting, application
development, and systems integration for call centers
Cascade Technologies www.cascadetechnologies.com Software for employee benefits and
human resources
CCI-Hansen Limited www.hancorp.com.au Workforce
management systems
CCS TrexCom www.ccstrexcom.com Hardware and
software platforms for IVR
CCT Group www.cctgroup.com Call center
support tools and full-service call center consulting
CellIT www.cellit.com Call center system with blended multimedia
support, inbound (ACD), outbound predictive dialing, IVR call logging,
messaging, and unified SQL reporting
CenterCore www.centercore.com Cubicles and
agent workstations
CenterForce Technologies www.cforcetech.com/ Call
center optimization system for outbound campaigns
Centerpoint Technologies www.ctrpoint.com Computer
telephony systems
Centigram www.centigram.com Voice
processing equipment
Century Telecommunications www.cticallcenter.com Call
center outsourcer
Chordiant Software www.chordiant.com Software for
managing customer data, including transaction data, customer histories, and
business processes
Cicat Networks www.cicat.com ISDN specialists
Cincom Systems www.cincom.com CTI-enabled call
center application
Cintech www.cintech-cti.com ACD for
small and mid-size call centers
Cisco Systems www.cisco.com Networking products
and systems
ClearVox Communications www.clearvox.com Hands-free
headsets for PCs, cordless phones, the Internet, and other applications
Clientele Software www.clientele.com Customer
service software
Com2001 Technologies www.com2001.com Provider of a
telephone system service and a range of communication services
CoMatrix (800) 888-7822 Supplier of used telecom
equipment
Comdial www.comdial.com LAN-based ACD
software product
Comdisco Disaster Recovery www.comdisco.com Disaster
recovery and service assurance programs
CommercePath www.commercepath.com EDI to
fax system
Commetrex www.commetrex.com Computer
telephony boards
CommuniTech www.communitech.com
Distributor of headsets
ComputerTalk Technology www.icescape.com Server-based ACD
with digital switching and built-in CTI
Comverse Information Systems www.cominfosys.com Digital
recorders, voice loggers, and monitoring systems
Contact Dynamics www.contactdynamics.com
Software and services for interactive Internet communications
Convergys Corporation www.convergys.com Conversational
voice technologies
ConServIT www.cvtc.com Inbound service
bureau
Copia International www.copia.com Business fax/voice
software
CoreSoft Technologies www.coresoft.com Multifunction
telephony equipment
Cortelco www.cortelco.com Switching
systems, ISDN equipment, and software
CosmoCom www.cosmocom.com Integrated
multimedia customer service for Internet and telephone callers
Crystal Group www.crystalpc.com
Fault-resilient computer systems
CSI-Data Collection Resources www.csiworld.com/dcr
Automated voice and data products for call centers
CT Solutions www.solutions4ct.com Computer
telephony VAR equipment for a variety of manufacturers
CTL www.ctline.com Voice processing system for the low end of the
market
Dakotah Direct www.dakotahdirect.com
Outsourcing call center service bureau
Daktronics www.daktronics.com Multiline
readerboards with custom and standard interfaces
Data Processing Resources Corporation www.dprc.com Applications
and technologies for call centers, network, and telecommunication
organizations
Datapoint www.datapoint.com/
Computer-based communications solutions, including client-server, video
communications, and integrated telephony applications
Davox www.davox.com Predictive dialers as well as a CTI/blend
system
Dialogic www.dialogic.com Voice cards,
SCSA hardware, fax boards, and CTI software
Digisoft Computers www.digisoft.com Call center
software for PC-based networks
Digital Software International www.digisoftware.com Scripts
for use by CSRs in outbound or inbound call centers
Digital Techniques www.digitaltechniques.com Design and manufacture of telephony
products for the call centers
Distributed Bits www.dbits.com E-mail tracker and
response automator for call centers
DP Solutions www.dpsol.com Help desk and customer
support software
Drextec www.drextec.com PC-LAN-based open
predictive dial and telemarketing software system for centers of 12 to 144
agents
DSP Group www.dspg.com Speech compression
technology
Dytel www.dytel.com Automated attendants
E-Speech Corporation www.espeech.com Speech
recognition
E-Voice Communications www.evoicecomm.com Voice mail
systems that incorporate unified messaging technology
Easyphone SA www.easyphone.com Call center
management software
EasyRun www.easyrun.com Desktop computer
telephony systems
Edify www.edify.com IVR and workflow software
EFusion www.efusion.com A platform for
application creation using combined voice and data networks
eGain Communications www.egain.com Customer service
solutions for electronic commerce
EIS International www.eisi.com Predictive dialers,
outbound, and integrated inbound/outbound applications for call centers
Energy Enterprises www.energyenterprises.com Call center training and consulting
services
Enterprise Integration Group www.eiginc.com Services geared to
CTI
Entertainment Technology 416-598-2223 Call
center display board system
Envision Telephony www.envisiontelephony.com Monitoring and quality assurance
software for call centers
Envox www.envox.com Script editor for developing multimedia call
center applications
Epigraphx www.epigraphx.com Fax on demand
and Internet-enabled fax/ Web combos
eShare Technologies www.eshare.com Web-based customer
service and support
Estech (972) 422-9700 Telephone/voice mail
product
Evolving Systems www.evolving.com Operational
support systems for IP
Exacom www.exacomusa.com Automated
messaging system
Executone Information Systems www.executone.com Integrated
digital system platform, ACDs, and predictive dialers
Expert Systems www.easey.com IVR development
product
Eyretel www.eyretel.com Quality monitoring
and multimedia recording systems
FaceTime Communications www.facetime.net Internet/call
center systems
Far Systems www.farsystems.com Interactive
voice response application generation software and systems
FaxNet www.faxnet.com Enhanced fax services
FaxSav www.faxsav.com Internet fax systems
FaxStar (800) 327-9859 Enterprisewide fax server
systems
Figment Technologies www.unimessage.com Unified
messaging product
Flashpoint Solutions www.flashpointsolutions.com Custom and generic music and
messages on-hold CDs and service
Franklin Telecom www.ftel.com Systems for voice over
Internet communications
Fujitsu Business Communication Systems www.fbes.fujitsu.com A variety of call center tools-core
switches, CTI links, and specific applications and services
Funk Software www.funk.com Remote control
technology that incorporates screen monitoring and screen record and
playback
Fuseworks www.fuseworks.com A live
Internet marketing solution
GBH Distributing www.gbhinc.com Headsets for a
variety of applications, including call centers
Genesys Telecommunications www.genesyslab.com Combined
inbound/ outbound call processor
GM Productions www.gmpvoices.com Professional
recording of voice prompts and other kinds of announcements
GN Netcom www.gnnetcom.com Wireless and
corded headsets
Graybar www.graybar.com Distributor of
telecom and call center products
Hammer Technologies www.hammer.com Testing for call
center telecommunications systems, CTI, and voice over IP applications
Harris www.harris.com Switching systems and PBX
Hello Direct www.hello-direct.com Catalog
distributor of headsets and other consumer telephony devices
HTL Telemanagement www.htlt.com Calculator for
simulating call center conditions
IBM/Early Cloud www.earlycloud.com Distributed
software for large-scale call center automation that allows companies to
automate customer contact applications
IEX www.iex.com Call center management and workforce management
software
Inference www.inference.com Case-based
problem resolution engine for help desks
Infinet www.infinet1.com LANS and WANS,
CTI, remote office connectivity, network management
Infinite Technologies www.ihub.com E-mail, Internet, and
remote access products
Info Group www.infogrp.com Telemanagement and
call center information systems
Info Systems www.talkie.com Voice processing
application generator
InfoActiv www.infoactiv.com Call center
consulting and systems integration, computer telephony, interactive voice
response, voice messaging, enterprise and operations management
Infobase Services Inc. (ISI) www.ctiguys.com CTI systems,
CTI-Link integration systems, monitoring and routing systems, systems
integration services
Information Gateways (703-760-0000) Switchless
call center platforms that incorporate ACD, PBX, IVR, dialing, scripting, and
campaign management functions
Information Management Associates (IMA) www.imaedge.com
Enterprise customer interaction software for call centers
InfoServ USA www.infoservusa.com Specialist
in the design of IVR systems and applications for vertical markets
Intecom www.intecom.com ACD and PBX
functions on a single communications platform
IntegreTel www.integretel.com Billing and
collection services for the telephone industry and call center outsourcing
Intek Information www.intekinfo.com High-end
outsourcing services and technology consulting
Intellisystems www.intellisystems.com
Interactive expert system that provides self-support on the phone and on the
Web
Interactive Communication Systems www.icstelephony.com Customer
services for computer telephony deployment
Interactive Digital www.easytalksoftware.com
Add-on software for reducing call duration on interactive voice response
systems
Interactive Intelligence www.inter-intelli.com
Computer telephony product for enterprises and call centers
Interactive Quality Services www.iq.services.com Quality
assurance consulting and testing services
Interalia Communications www.interalia-inc.com
Announcement and messaging systems
Interfax www.interfax.uk.com
International network services via the Internet
Interior Concepts www.interiorconcepts.com
Furniture systems for call centers
Interprise www.ntrpriz.com Architectural
interior design for call center design and development
InterVoice www.intervoice.com Advanced
call and business process automation systems
ISC Consultants www.isc.com Call center consulting and
optimization
Jabra www.jabra.com Headsets for call centers
Kaset International www.kaset.com Customer service
training programs
Key Voice Technologies www.keyvoice.com Small office and
corporate voice systems
KnowDev www.knowdev.com Systems for agent
training and evaluation
Knowlix www.knowlix.com Knowledge tools
for seamless integration into existing internal help desks and customer support
centers
KSBA Architects www.ksba.com Architecture, planning,
interior design, and project management of call centers
Lernout & Hauspie www.lhs.com Speech recognition,
text-to-speech, speech-to-text systems
Line 4 www.line-4.com CTI middleware software
Linkon www.linkon.com A variety of call center products, including
voice boards that support a wide range of advanced voice processing
applications
Locus Dialogue www.locus.ca Speech recognition
systems
Lucent Technologies www.lucent.com ACDs, voice
processing system, and other devices
MarkeTel Systems www.predictivedialers.com Predictive dialing systems
MasterMind Technologies www.mastermindtechnologies.com Telephony application development
platform
MasterX Corporation www.masterx.com Tool suites that
facilitate the real-time transport of data
MATRAnet www.matranet.com Internet
software for e-commerce applications
Maxxar www.maxxar.com Platform for running call center and computer
telephony applications
MCI Call Center Solutions www.mci.com A full spectrum of
services for the call center industry
MCK Communications www.mck.com Remote voice systems
MediaPhonics www.mediaphonics.com
Hardware, firmware, software, and CTI architectures and products
Mediasoft Telecom www.mediasoft.com Computer
telephony and Web systems as a strategic technology partner to OEM
Melita International www.melita.com Predictive dialing
systems
Mercom www.mercom.com Audiolog voice logging server system
Merlin Systems Oy www.merlin.fi/ Value-added services
for call centers including PBXs, Lan PBXs, and VoIP services
Metasound www.metasound.com/ Messaging on
hold systems
Micro Computer Systems www.mesdallas.com A product to
route inbound e-mail to reps in support environments
MicroAutomation www.microaut.com Call management
software
Microlog www.mlog.com IVR systems for UNIX and DOS
Mitel www.mitel.com PBXs to manage ACD groups for small call
centers
Molloy Group www.molloy.com Enterprise knowledge
management software solution for customer support
Multi-Channel Systems www.mesmk8.com PC-based predictive
dialers
Mustang Software www.mustang.com E-mail management
solutions
N-Soft www.n-softna.com A family of CTI
modules and a CTI development environment
National TechTeam www.techteam.com Computer and
customer service solutions
Natural Microsystems www.nmss.com Major supplier of voice
boards and voice processing platforms
Netaccess www.netacc.com ISDN and modem
technology
NetDialog www.netdialog.com Web-based
customer interaction front end for call centers
NetManage www.netmanage.com Visual
connectivity solutions
NetPhone www.netphone.com CTI servers,
boards, and applications for NT
Netphonic www.netphonic.com Call voice
browser to integrate the Internet with an IVR system
Netrics.com www.netrics.com Analyzes and
measures Website traffic and log analysis software for Web servers
Network Associates www.nai.com Software for help desk,
data security
Neuron Data www.elements.com Call center
automation systems
NewMetrics Corporation www.newmetrics.com Workforce
management solutions
NexCen Technologies www.nexcen.net Customer care
products to integrate billing, network management, trouble ticketing, and order
management systems
NICE Systems www.nice.com Digital call-logging
system to integrate with all major switches and CTI servers
Noble Systems www.noblesys.com Customized call
center automation with inbound, predictive dialing, and blended call
management
Norrell Corporation www.norrell.com Call center
outsourcing services
Nortel www.nortel.com Switches, ACDs, software, fiber cable
North Highland Company www.north-highland.com
Management and technology consulting including call center consulting
services
Nuance Communications www.nuance.com Speech recognition
system
Nuera www.nuera.com Digital circuit multiplication equipment
Octane Software www.octanesoftware.com
Internet/call center front-end products
Omtool www.omtool.com Internet/intranet fax server system
OnQueue Call Center Consulting (215) 491-4636
Workforce management services
Ontario Systems www.ontario.com PC-based
predictive dialers
Oracle www.oracle.com Database software
Outreach Technologies www.outreachtech.com
Conferencing technology
Ovum www.ovum.com Consulting and market research
Paknetx www.paknetx.com Internet-based ACD
systems
Panamax www.panamax.com Surge protectors
and power-related systems for protecting phone systems, networks, and PCs
Para Systems www.minuteman.com Power
protection devices
Parity Software Development www.Parity.com Software tools and
hardware components for developing computer telephony applications
PaylinX Corporation www.paylinx.com Real-time credit
card authorization software for call centers, IVR, Internet, and POS
applications
Pegasystems www.pegasystems.com Customer
interaction solutions
Perimeter Technology www.perimetertechnology.com Centrex and SL-1 ACD product
Periphonics www.peri.com Voice processing
Phonetic Systems www.phoneticsystems.com
Speech-enabled, telephony-based directory search solutions
Picazo Communications www.picazo.com PC-based phone
system that includes ACD
Pipkins www.pipkins.com Call center
management software, workforce management
Plantronics www.plantronics.com
Headsets
Platinum Software Corporation www.clientele.com Developer of
client/ server enterprise resource planning software
Portage Communications www.portagecommunications.com Call center designer,
Windows-based software tools
PrairieFyre Software www.prairiefyre.com ACD
management information system
Prestige International www.prestigein.com Multilingual
and international call center company
PRIMA www.prima.ca System integration professional services for the
IVR and CTI markets
Primus www.primus.com Problem resolution and knowledge management
software
Priority Fulfillment Service (888) 330-5504
Inbound telemarketing, order entry and fulfillment, credit card authorization,
customized reporting, and outbound telemarketing service offerings
ProAmerica www.proam.com Service call
management help desk software
Product Line (800) 343-4717 Live-agent inbound
and outbound call handing and help desk services
Professional Help Desk (PHD) www.phd.com Help desk software
Promodel Corporation www.promodel.com Simulation
product and systems
Pronexus www.pronexus.com Fax server and
interactive voice application generator
PTT Telecom Netherlands US (212) 246-2130
National telecom carrier of the Netherlands
PureSpeech www.speech.com Speech recognition
product suite
Q.Sys www.qsys.com Telephony servers
Qronus Interactive www.qronus.com Testing systems for
CTI products
Quality Call Solutions www.quality.com Turnkey system
integrator of IVR and CTI for call centers
Quintus Corporation www.quintus.com Broad-based suite
of front-end software for call centers
Racal Recorders www.racalrecord.com Voice
loggers, with up to 96 channel capacity
Remedy www.remedy.com Help desk and customer service software
Response Interactive www.responseinc.com Software
to provide a live link between visitors to a Website and call center CSRs
RightFax www.rightfax.com Enterprise fax
servers
Rockwell www.ec.rockwell.com Integrated
call center platform technologies, including ACD, CTI, and information
management tools
ScheduleSoft Corporation www.schedulesoft.com Scalable
personnel scheduling solutions
Sento Corporation www.sento.com Phoneless phone
centers, all IP-based
ServiceWare www.serviceware.com Software
for knowledge management
Shark Multimedia www.sharkrmm.com Voice messaging
and data/fax communications systems
Siebel Systems www.siebel.com SFA and
enterprisewide customer management systems
Siemens www.siemenscom.com Switches;
large, high-end ACDs; software for call routing
Silknet Software www.silknet.com Internet-based
customer service application
Sitel Corporation www.sitel.com Outsourced
telephone-based customer service and sales
Skywave www.skywave.net IP telephony
gateway for service providers
Softbase Systems www.netlert.com Nonintrusive
desktop messaging system for intranets
Soundlogic www.soundlogic.net Help desk
systems
Spanlink www.spanlink.com Internet call
center products and services
Specialized Resources www.sritelecom.com Telecom
consulting, systems integration, and systems maintenance
Spectrum Corp. www.specorp.com Wallboards used to
communicate ACD information to agents in a call center
SpeechSoft www.speechsoft.com IVR and
application generation systems
SpeechWorks www.speechworks.com
Interactive speech systems for automating telephone transactions
Sprint www.spring.com Long-distance and consulting services for call
centers
SPS Payment Systems www.spspay.com Call center
outsourcing services
Square D EPE Technologies (714) 557-1636 Power
protection systems
StarVox www.starvox.com A
business-to-business VoIP system for enterprisewide deployment
StepUp Software www.stepupsoftware.com
Simple help desk for small centers
Steve Sibulsky Productions www.onhold6.com Message-on-hold
production services
Sungard Data Systems www.sungard.com Disaster recovery
and service assurance programs
Swisscom www.swisscom-na.com Swiss
national telecom carrier
Symon Communications www.symon.com Readerboards and
middleware for call center client/server applications
Syntellect www.syntellect.com Voice
processing, IVR, predictive dialing, and Web-related call center products
Systems Modeling www.sm.com Simulation tool for modeling
call center performance
Sytel Limited www.sytelco.com Predictive
dialers, high-speed campaign simulation, and workforce management tools
TAB Products www.tabproducts.com Call
center facilities and design systems
Tandem Computers www.tandem.com High-reliability
servers and platforms for call center applications
TargetVision www.targetvision.com Employee
communication systems (readerboards), services and software
Taske Technology www.taske.com Call center management
software for telephone systems
TCS Management Group www.tcsmgmt.com Workforce
management systems
Technology Solutions Company www.techsol.com Consulting and
systems integration
Teknekron Infoswitch www.teknekron.com Call center
software for job applicant screening and agent monitoring and evaluation
Tekno Industries (708) 766-6960 Call center
network management systems
Tekton www.tekton.com Digital voice logging systems for recording and
archiving telephone transactions
Telecorp Products www.telecorpproducts.com
ACD management system with readerboard
Telegenisys www.telegenisys.com Call
processing systems that include CTI applications, predictive dialing, and
IVR
Telegra Corp. www.telegra.com Fax test equipment
to analyze Internet fax, fax servers, and networks
Tele-Serve Call Center www.tele-serve-1.com Call
center applications, answering services, telemarketing, and other telemessaging
functions
TCT House www.tctc.co.uk Consultancy,
training, recruitment, and performance auditing
Telephonetics www.telephonetics.com
Algorithms for music and message-on-hold service, and audio production and
programming
Telequest Teleservices www.telequest.com Inbound and
outbound telemarketing and teleservices
Telespectrum Worldwide www.telespectrum.com Inbound
and outbound telemarketing, customer service, interactive voice response,
customer care consulting, call center management, training, and consulting
services
Telesynergy Research (USA) www.telesynergy.com
PBX/voice/fax boards, application generator, and CT solutions for small to
medium-sized business
Teloquent www.teloquent.com Distributed
call center (DCC), ISDN-based remote agent ACD
Teltone Corporation www.officelink2000.com
Telecom/call center products, including telecommuting and agent-at-home
systems
Telus Marketing Services www.tms.telus.com Call center
services to businesses, specializing in inbound and outbound sales and customer
service marketing programs
Teubner & Associates www.teubner.com Advanced fax
processing systems
Texas Digital Systems www.txdigital.com Visual message
alert system (readerboard)
TMSI www.tsb.ca CTI suite for call center applications
TNG TeleSales and Service www.worldshowcase.com
Outbound and inbound telephone and Web-based marketing services
Tripp Lite www.tripplite.com Power
protection products, including UPS systems, surge suppressors, line
conditioners, power inverters, and network management accessories
Trivida Corporation www.trivida.com Data mining
products
Trustech www.truster.com Voice analysis
software with call center monitoring applications
TSB International www.tsb.ca PBX data and networking
products, including CTI middleware, call accounting and service bureau systems,
and PBX data and network management
Unica Technologies www.unica-usa.com Services and
software for customer management in and through call centers
Uniden (817) 858-3300 Products that interface
with PBX and desk set telephones to provide wireless headsets
Unimax Systems www.unimax.com Database and
"information control" systems for PBXs and voice mail systems
Unitrac Software www.unitrac.com Software
applications including customer service, inbound/outbound telemarketing,
campaigns, mass mail management, salesforce automation, and fulfillment
processing
Utopia Technology Partners www.utosoft.com Help desk
software
V*Channel www.vchannel.com Interactive
voice and fax servers
Vantive www.vantive.com Help desk
software
Venturian Software www.venturian.com IVR and call
center integration systems
Viking Electronics www.vikingelectronics.com Fax/data switches, auto attendants,
digital announcers, toll restrictors, auto dialers
VIP Calling www.vipcalling.com Wholesale
international telecom servers over the Internet
VIPswitch www.VIPswitch.com
High-performance Ethernet/intranet switches and communications platforms
Visionyze.com www.visionyze.com Packaged
analytical application solution software for customer service centers
Visual Electronics www.digital-fax.com
Readerboard systems
Vitrix www.vitrix.com Time and attendance software for call centers
VocalTec Communications www.vocaltec.com IP telephony
systems and gateways
Vodavi www.vodavi.com Key telephone systems, Web-based unified
messaging, ACD, CTI, Internet telephony, voice processing, and IVR
Voice Control Systems www.voicecontrol.com Speech
recognition tool kit and call control/CTI/IVR systems for call centers
Voice Print International (VPI) www.voiceprintonline.com
Digital multimedia voice data recording and storage
Voice Processing Corporation www.vpro.com Speech recognition
Voice Technologies Group www.vtg.com PBX integration products,
unified messaging, and other CTI systems
Voiceware Systems www.voiceware.net Call
processing systems integrator
Voysys www.voysys.com Computer telephony products for small centers,
especially IVR
VXI www.vxicorp.com Headsets and microphones for CTI
applications
WebDialogs www.webdialogs.com/
Internet-initiated telephony, IP telephony, chat, computer-to-computer
collaboration
WebLine Communications www.webline.com A Web-based call
center adjunct that combines telephone connectivity with the Web
Witness Systems www.witsys.com Develops and
supplies client/server quality monitoring software for call centers
Wygant Scientific www.wygant.com Voice processing
applications
Xircom www.xircom.com Networking products
XL Associates www.xla.com Call center consulting
services
xPect Technologies www.xpecttech.com Processes and
systems to maximize performance
Xtend www.xtend.com Develops PC-based CTI and telemanagement
systems
Ziehl Associates www.ziehl.com Headsets and other
small-scale telecom equipment
Happy Surfing!!
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